Business Name: SMART MPA
Website: https://ecom.developermehdi.site

Last Updated: September 2026

At SMART MPA, we aim to provide a smooth, reliable and convenient shopping experience. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once you place an order successfully, we will process and prepare your order for dispatch.

• Orders are generally processed within 1–3 business days.
• Orders placed on Sundays or public holidays may be processed on the next business day.
• You will receive order/shipping updates through the contact details provided during checkout, where applicable.

2. Delivery Time

Estimated delivery time may vary depending on the delivery location, product availability and courier service.

• Metro/major cities: Approximately 3–7 business days
• Other locations: Approximately 5–10 business days
• Remote areas: Delivery may take additional time.

The estimated delivery time is only an indication and may change due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any applicable delivery, handling or other mandatory charges will be communicated clearly before order confirmation.

4. Delivery Areas

SMART MPA aims to deliver products across serviceable locations in India.

Delivery availability depends on the serviceability of the customer’s PIN code and the courier/logistics partner.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the contact details supplied at checkout.

You can use the tracking information to check the current status of your shipment.

6. Delayed Delivery

Although we try to deliver orders within the estimated timeframe, delays may occur because of:

• Courier or logistics issues
• Weather conditions
• Public holidays
• Natural events
• Incorrect or incomplete address
• Remote or difficult-to-service locations
• Transportation or operational issues
• Other circumstances beyond our reasonable control

If there is a significant delay, we will make reasonable efforts to assist you.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check your:

• Full Name
• Mobile Number
• House/Flat Number
• Street/Area
• City
• State
• PIN Code

SMART MPA will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If the courier partner is unable to deliver the order after the applicable delivery attempts because the customer is unavailable, unreachable, or has provided incorrect delivery information, the shipment may be returned to the sender.

Any re-shipping request may be subject to applicable additional shipping charges.

9. Damaged Package

Customers are advised to check the package condition at the time of delivery.

If the package appears visibly damaged or tampered with, please contact SMART MPA Customer Support as soon as possible and provide relevant photographs/videos and order details where applicable.

10. Wrong or Missing Product

If you receive an incorrect or incomplete product, please contact us within the period specified in our Return & Refund Policy.

Please provide:

• Order ID
• Product details
• Clear photographs/videos, where applicable
• Description of the issue

We will review the request and take appropriate action according to our applicable return/refund policy.

11. Product Availability

If a product becomes unavailable after an order has been placed, SMART MPA may contact the customer regarding the available options, including cancellation and applicable refund.

12. Delivery Partner

Orders may be delivered through third-party courier and logistics partners selected by SMART MPA.

Delivery timelines may vary depending on the logistics partner and destination.

13. Contact Us

For shipping and delivery-related questions, please contact SMART MPA through the contact details provided on our website.

Website: https://ecom.developermehdi.site

For order-related enquiries, please keep your Order ID ready so that we can assist you more efficiently.

14. Policy Updates

SMART MPA may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our business, delivery services or applicable requirements.

Any updated version will be published on this page.

Thank you for shopping with SMART MPA.